Shipping & Returns
At Shape Swim, we want our customers to be completely satisfied with their purchases. However, we do understand the need to sometimes return items purchased online.
If you wish to return or exchange items, we are happy to offer a full refund or exchange providing;
- Items are returned within 14 days of delivery date
- All garments are unworn
- Items are received back in the exact same condition with labels and hygiene stickers in tact.
We ask customers to ensure that when trying on the garments they do so over their own underwear.
Please post all returned items to the following address:
PO BOX 341
Shipping Returns: It is the customer’s responsibility to pay shipping fees for items being returned. We recommend sending items via tracked delivery.
Return Processing time: Your return will be processed within 7 working days of receipt and you will be notified by email.
Returns & Exchanges: Once we have received your items, your return will be processed within 7 business days from arrival. You will be notified via email once your return has been processed and can expect return of funds within 5 working days.
If you wish to exchange items, we will issue a store credit number.
If you have any other questions or need any further help, please email us on: firstname.lastname@example.org